Quality Guarantee
Our commitment to quality, service, and customer satisfaction.
We are confident you will be delighted with the quality of our products and service. If for any reason you are not satisfied with your purchase, please contact customer support within 28 days of the purchase date.
Our Guarantee
Subject to the criteria below, a refund or replacement may be offered where appropriate. Please note that postage costs are non-refundable.
Made-to-Order Products
Many products are made to order using embroidery, printing, or other decoration methods. Because each item is produced specifically for the order, customers should carefully review all artwork, sizes, colours, and options before placing an order.
Once production has started, changes or cancellations may not be possible.
Exclusions & Limitations
The following circumstances are outside of our control and are therefore not covered by this guarantee:
- Spelling, punctuation, or grammatical errors supplied by the customer
- Low quality or low-resolution artwork uploaded by the customer
- Design errors introduced during the customer design process
- Incorrect product options selected during ordering (such as size, colour, or product type)
Designs should be carefully reviewed before submitting an order. Customer-created artwork is typically not proofread or altered before production.
If you have any questions regarding this guarantee or require assistance, please contact customer support using the contact details provided on the website or your order confirmation.
